If you have a complaint about the way that we operate or the services we provide you can tell us by telephone, in writing or by submitting your complaint here.
In the first instance, your complaint should be made to the officer with whom you have been dealing. If you are unable to resolve the complaint satisfactorily in this way you should contact the Head of the relevant JNCC Programme or Management Services area. If you remain dissatisfied, you can write to the Complaints Officer:
Joint Nature Conservation Committee
Quay House,
2 East Station Road,
Fletton Quays,
Peterborough, PE2 8YY
Telephone: +44 (0)1733 562626
The Complaints Officer is responsible for investigating and adjudicating on any complaints which are made to them regarding standards of service. They will investigate your complaint and report back within 15 working days. If this is not possible, they will write to you explaining why, and letting you know when you may expect a response.
If you are not satisfied with the adjudicator's decision, you may write to a Member of Parliament who may agree to refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO) at:
PHSO
Citygate,
Mosley Street,
Manchester,
M2 3HQ
PHSO website: https://www.ombudsman.org.uk/
Helpline: 0345 015 4033 Monday to Thursday 9am to 4pm, Friday 8.30am to 12pm
Email: Phso.Enquiries@ombudsman.org.uk.
Personal data
If you have a complaint regarding JNCC’s handling of your personal data, including your rights under data protection law, please contact the JNCC Data Protection Team:
email: dataprotection@jncc.gov.uk
Please refer to the Data Protection section of our website for more information.
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